About us

We thrive in being flexible, receiving valuable feedback and then sharing ideas with each other.

We are a caring organisation that invest in our staff, clients and their customers, our contractors, and our place of work.

We love what we do and by being the best and getting results that add true value to the service we deliver.

We thrive in being flexible, receiving valuable feedback and then share with ideas with each other.

We have each other’s back and therefore work as a team including our contractors and our customers.

We are proud of our success, dedication, and the solutions we bring forth that make a difference to our service users.

We aspire to build a service that put service users at the centre of everything that we do and value every person. We understand that health and social care landscapes are rapidly and constantly evolving and to survive we must embrace change, and work in partnership across different sectors.

We are transparent and authentic helping our staff embrace change. We understand that when management is clear and honest about the change process, employees are inevitably more comfortable, stable, and secure in navigating change.

We understand that respect is an essential component of a high-performance organisation. It helps to create a healthy environment in which clients feel cared for as individuals, and multidisciplinary teams are engaged, collaborative and committed to service.

We respect and acknowledge individual’s personal beliefs and identity. Within this culture of respect, people perform better, are more innovative and display greater resilience.

We ensure that compassion is central to the care we provide and respond with humanity and kindness to each person’s care and support need. It’s our company’s pre-requisite that all current and future employees must display the capacity to place oneself in another’s position.

Showing empathy can help build trust, calm anxiety, and improve health and social care outcomes in clients.

This is at the centre of our service so we can understand the thoughts and feelings of our employees, client’s ad partners to create a better workplace and service.

We know and always position ourselves to receive regular feedback, including concerns and complaints raised by the people we care for and support. In actual fact we actively seek feedback whether good or bad to help confirm what is going well and potential areas of improvement.

Innovation can be a powerful tool for improving the health and social care that people receive, but evidence suggest that most organisations are not taking full advantage of it. We are living through the greatest challenges our health and social care systems have ever faced, organisations who refuse to innovate will become extinct.

At Southwest Care-Line even in such crisis conditions, everyone working in our organisation will continue to deliver excellence.

Critically, collaboration across whole organisation will accelerate at a pace showing what we can achieve when we work together, flexibly, adopting new ways of care and support focused on the needs of service users, setting aside workplace politics.

We maximise our resources for the benefit of the whole community and make sure nobody is left excluded, discriminated against, or left behind.

We have a dynamic and robust recruitment strategy that seek to pull talent a diverse background through:

• Surveying employees from underserved communities
• Creating inclusive policies
• Training our managers to support underrepresented employees
• Celebrating employee differences 

This is the first principle of care in the Care Act 2014, and we endeavour to make our service users gain greater control of the decisions and actions that affect their life.

These could be small decisions, such as what clothes they wear that day to bigger decisions such as where they live. Empowerment is just as important in health and social care settings and for people of all ages.

Understanding how one can empower individuals is the first step to helping enhance their life. We also understand that engaging and empowering staff is key to driving improvement in health and social care.

We empower staff through:

• Building a culture of trust first.
• Delivering honest feedback about their performance.
• Caring is not an easy job and therefore we show empathy in trying to understand their point of view regarding their role and contributions to the workplace.
• Fostering open communication.
• Being purpose-driven 
• Delegating responsibilities and tasks 
• Supporting growth opportunities