Bringing quality care and support to your doorstep!
Home care services
Domiciliary care
This is for anyone who wishes to be supported with care in their own home or place of residence. It provides you with a high level if independence as well as care and support tailored to your daily schedule or lifestyle.
It can be seen as an alternative to a care home or nursing facility. You will have a dedicated carer usually your key worker, working with a wider tam of carers to offer attentive care for a specific time frame, ranging from 30mins daily to round the-the-clock.
Our qualified and highly trained staff are always available round-the clock to assist you whenever you need help.
Some of the activities they will help you with include:
- Preparing medication and supporting you to take your medication
- Organising daily schedules and house chores
- Assisting with budgets and shopping trips
- Assisting you with the preparation of meals
- Personal hygiene, grooming and bathing
- And many more
Overnight care
We all need a good night sleep for our body and mind to function properly and it’s recommended that on average and adult needs 6-8 hours of sleep per night.
Therefore, if you struggle during the night and you are dependent on your loved ones to give you a helping hand or assist you with personal care, this will mean a disturbed night sleep for your loved ones. Such night-time routines may lead to both you and your loved ones feeling stressed and exhausted.
Overnight care can be the difference between an individual staying in their own home versus entering a residential facility. For families who are unable to provide round the clock care themselves, this service cab be the preferrable option.
One-to-one night care from our fully trained carers means someone is there to assist you with those nightly routines such as toileting especially for those with mobility issues, medication administration and management support.
Depending on level of your needs, Southwest Care-Line provide the following types of overnight care packages:
- Sleep in care – sleeping night care work includes providing you with assistance up to two times within the limit of a sleeping night shift. Therefore, our carer’s topmost responsibility is to provide you with peace of mind. This will ensure the client’s anxiety levels are managed well and therefore they get a goodnight sleep. This type of care is usually suitable for clients with low level needs.
- Waking night care – the trained carer will be awake all night to undertake any care needs and tasks that may arise from the client during their whole night shift. This is usually suitable for clients with hight level of needs. Our hight trained waking night carer may be the best option for you if you or your loved one wakes up several times throughout the night needing support.
Palliative care
Palliative care or (end-of-life care) is a kind of specialised care that seeks to improve the quality of life for people with debilitating and severe or terminal illnesses. It the support for people who are in their last days, months, or years of their life.
End of life care should help such people to live as well as possible until they die and die with dignity. They are entitled to high quality care, wherever they are being care for.
Southwest Care-Line is truly honoured to be able to bring this type of service to you and your loved ones in the comfort of your own homes.
We work in partnership with your specialist teams, including GPs, district nurses and community palliative care nurses to make sure that your end-of-life care is well planned ahead of you returning home from hospital or hospice. Your GP has the overall responsibility for your care.
Live in care
Live in care is the new standard for elderly care. Our live in care is practical, comfortable and allows your loved ones to remain as independent as possible. It is also cost effective as an alternative to standard care options.
It might that your loved one has been receiving domiciliary care but visits throughout the day no longer sufficiently meet their care needs, meaning ore care is required. Possibly someone would have tried residential care but then find out that they are unable to settle in an institution surrounded by so many other people. They are much happier in their own home.
Couples with different care needs often find that the best and most cost-effective way for them to stay together is to opt for care within their own home.
Couples with care needs are vulnerable and often find themselves without care when one of them get admitted into hospital either for a planned or unplanned medical or surgical procedure.
This can usually result in care being sort in a residential are home setting until your loved one is discharged from hospital and despite such arrangements being made with the best of intentions, this can be upsetting for you and your family.
That’s why our Live on care primarily focuses on people in your situation and will put together a live in package that suits your unique needs, routines and interests allowing your loved one in hospital to concentrate on their recovery.
We deliver both short-term and long-term live in care support giving you benefits such as:
- Giving you the choice over your support with persona care
- Practical help
- Help with day-to-day tasks
- Peace of mind
- Promoting your independence and routine
- And many more
Your live in arrangement can also work better for you in circumstances where your loved one or your main carer might need to take a break. We all need to take a break at some point in our lives more so when you care for someone. Southwest Care-Line can provide you with a live in care giver through our respite service that allows your carer to take a break, the length of which you decide.
Hospital discharge support service
There is need to prioritise the implementation of a personalised approach to a person’s journey through hospital and home again, together with opportunities to relieve pressure from the hard-working NHS staff.
We believe there need to be clearer lines of accountability for ensuring a recovery-focused patient journey through hospital and home again, and that the people’s nonclinical needs should have parity of esteem with their clinical needs.
Southwest Care-line Ltd is privileged and proud to play its part within the non-clinical community of providers in relieving the pressure on the NHS. Our team experts with vast experience in hospital discharge planning work closely with hospital clinicians including discharge coordinators and social workers creating better outcomes and improved patient flow.
We understand that following a hospital admission you might be feeling unsure and, nervous and anxious about your journey back home. Some people might not have been receiving care or support before going into hospital and will understandably be worried about the prospects of having carers coming into their own home.
Our hospital discharge support team welcomes you onboard from the point you are declared medically fit for discharge by the hospital clinicians. Southwest Care-Line, your trusted local provider will work with you, your family, and the whole multidisciplinary team so that your discharge from hospital back home can be as seamless as it can be.
Complex care services
Complex care, also known as the long-term care or continuing healthcare, is given to clients with significant, continuing healthcare issues such as chronic illness and disabilities that sometimes can follow a long period of hospitalization.
Complex care requires carers to be proficient in in a range of specific caring methods. Our team of dedicated specialist nurses train, lead and supervise a team of carers to be proficient and be able to provide safe complex care. Our team of highly trained staff also know how to support the client to lead an independent, active, and fulfilled life.
Our approach in delivering safe and effective complex caring hinges on:
- Comprehensive assessments
- Personalised co-produced care plan
- Medication and symptom record keeping
- Participation in multidisciplinary meetings
- Always seek second opinion
We offer 24/7 care services to adults from the ages of 18yrs -65yrs and above 65yrs with the following complex care needs:
- PEG (Percutaneous Endoscopic Gastrostomy)
- Stoma care
- Tracheostomy care
- Epilepsy management
- Cerebral palsy care
Our complex care service also covers adults with learning disabilities and autism including enduring mental health problems.
Individuals with a learning disability (internationally referred to as individuals with an intellectual disability) are those who have:
- A significantly reduced ability to understand new or complex information, to learn new skills (impaired intelligence) with
- A significantly reduced ability to cope independently (impaired adaptative/and or social functioning), and
- Which is apparent before adulthood is reached and has lasting effect on development
Autism
Autistic Spectrum Disorder (ASD) or Autistic Spectrum Condition (ASC) is a lifelong developmental disability that affects how a person communicates with and relates to other people. It also affects how a person makes sense of the world around them.
Our trained and experienced staff will work with you in partnership with your family/carers and local support services to maximize support in the following three main areas of difficulties which all people with autism share, known as the triad of impairments:
· Social communication
· Social interaction
· Social imagination
We understand that autism is a spectrum condition, which means that’ while all people with autism share certain difficulties, their condition will affect them in different ways. Some people with autism can live relatively independent lives while others (Including those who also have a learning disability) may need more support. It is estimated that about 50% of people with autism also have a learning disability.
We know that some care and support environments may increase the likelihood of behaviour that challenges, including those with limited opportunities for social interaction and meaningful occupation, lack of sensory input or excessive noise, as well as environments where physical health needs and pain go unrecognised or are not managed.Our approach for this group of people is driven by and linked to both the nationally and locally recognised strategy of transforming care for people with learning disabilities:
Supported Living Services
Southwest Care-Line provides staffing solutions within the supported living accommodation. We work with various housing providers both registered and unregistered private landlords in Somerset and surrounding aeras- areas through service level agreements.
Our supported living service will enable you to live independently while receiving additional support and security. The aim of Supported Living is to enable and empower you to live as you choose, make your own decisions about your day and your home and to include you as part of your supported living in your local communities.
Each of the supported living accommodation that we manage as a care provider has support workers who help tenants to set up and maintain their home. They are also there to help tenants to challenge themselves, respecting them as individuals with their own strengths and goals in life, while still providing support and care where they need it.
Supported living is not the same as residential care. In supported living, each person living in the accommodation has their own home with a secure form of tenancy agreement, rather than being a resident, and is responsible for paying their own bills. Any personal care is regulated by the CQC, Care Inspectorate or Social Services Inspectorate Wales, but the accommodation is not.
The Reach Standards
The Reach Standards are an essential tool in helping providers to meet their responsibilities to support people to live an ordinary life. That is why we recommend that-it is recommended that providers consider how the Reach Standards are met when developing and providing services for people with a learning disability and/or autism.
The reach standards remain the only nationally recognised standards underpinning ‘supported living’. The 9 standards are:
- Standard 1 – you choose who you live with.
- Standard 2 – You choose where you live.
- Standard 3 – You have your own home with your tenancy.
- Standard 4 – You choose who support you and how you are supported.
- Standard 5 – You choose your friends and your relationships.
- Standard 6 – You get help to make changes in your life.
- Standard 7 – You choose how to be healthy and safe.
- Standard 8 – You chose how you want to be part of the community.
- Standard 9 – You have the same rights and responsibilities as other citizens.
Types of Accommodation
In our supported living service, you will have your own accommodation and the type of supported living accommodation will depend on your level of need. The accommodation an-can vary in size from single flats to a house shared by people with similar needs.
Accommodation can include:
Low Level Needs(Independent Living)
This could be a studio apartment to a one-bedroom flat in which you choose to live independently with as much or as little support as you need.
Medium Level Needs
Usually come in one-to-three-bedroom flats or houses in a shared environment of smaller settings where you receive bespoke support tailored to your specific support needs.
As your care and support provider we are guided by the Reach standards to make sure you have the full real tenancy experience. Your support package will vary according to your needs but could be between 4-12 hours per day with the on-call service during the night and weekends.
High level needs
Accommodation of usually 4-6beds sharing with tenants that would have been carefully assessed and selected to match with and complimenting your needs. Usually, you receive 24 hours of care and support, and the accommodation will have a support worker providing a sleep-in or waking night support depending on your needs and the needs of those ypu are sharing with.
All our supported living services are located within Somerset and surrounding areas, so people can have access to the amenities and transport links.
How will I be supported with my needs and to be independent?
When you move into Supported Living, you will have a support plan written. You will be involved in creating the support plan and choose what you’d like support with and when, within your budget.
Everyone receives emotional and physical support from a specialist a team of specialist staff who are trained to meet your specific needs. We carefully match our team members to each person. With support from our staff, you will feel comfortable and secure and you will quickly grow in confidence.
Support is available from a few hours a week to 24 hours a day, 7 days a week, including 1:1 support. We provide help across a range of areas to enable individuals to lead more enriching and fulfilling lives.
This includes:
- Community inclusion
- Domestic tasks such as cooking, cleaning, and shopping
- Personal care
- Taking medication
- Managing finances and budgeting
- 24-hour on-call support service for the support team
- Supporting with finding daytime activities and employment/voluntary work
- Helping with claiming and managing benefits
- Accessing leisure and social activities
- Maintaining links with family and friends, and establishing new relationships
- Supporting healthy lifestyles
Support can also help with your specific needs and with helping you work towards goals, such as greater independence or recovery from a mental health condition or substance misuse. Our Supported Living service will work in partnership with local services including multidisciplinary teams that include occupational therapists, behavioural specialists, psychiatrists, counsellors, and volunteers.
The support plan will be regularly reviewed so that you can make changes as your needs and goals change. You will also be supported during the transition into living in supported living accommodation, as this can be scary time and many people feel homesick at first.
Each service user we support has a person-centred plan. This is a way for us to help a person plan all aspects of their life, ensuring that they remain front and centre in any plan that affects them.
Person-centred planning is not an ‘assessment’.
It should be about helping an individual make the changes to their life that they need and want, and to plan. In addition, a transition plan is usually agreed in partnership with their family. For some people, it means a gradual transition over several months to minimise any anxiety and ensure that they can look positively to the journey ahead.
Staffing Solutions
We offer ad-hoc temporary staffing solutions to a wide range of clients across the Care sector from small to large care providers, with expertise in domiciliary care & supported living, live in care, residential and nursing homes.
We have got a wealthy of care recruitment expertise and experience and you can expect fast, safe, and reliable unrivalled service at short notice.
As our client you can expect:
- Relationships that are based on a strong foundation of trust and integrity.
- A high calibre of candidates that are recruited through ethical and safe robust recruitment processes.
- Effective service that utilises technology to manage our recruitment and deliver results against our client’s profiles and to agreed timescales.
- Experienced team with a proven track record in delivering leading recruitment solutions across the care sector.
To our candidates we promise:
- Privacy is at the core of our recruitment processes and none of you r employment details will be shared without your consent.
- Personalised approach to secure you a right role, valuing individuality, and work with you on a one-to-one basis.
- Effective in bringing to you a regular flow of new vacancies.